Helpdesk and client support

Support that keeps your systems moving.

Connect Systems Global offers comprehensive helpdesk and support services for clients, with practical, responsive help across iMIS®, websites, reporting, integrations, technical troubleshooting and day-to-day system questions.

Our helpdesk staff are available from 8:00am to 5:00pm UK time, with after-hours and weekend support available on an as-needed basis.

24 x 7 x 365 client support iMIS® expertise Online support portal UK, EU and international support

Visit the helpdesk → Email support →

Support request

In progress

iMIS® question received Our team helps investigate, advise and resolve practical iMIS® support questions.

Issue diagnosed From websites and reports to integrations, configuration and technical troubleshooting.

Clear next step agreed Responsive support, grounded in real system knowledge.

8-5 UK helpdesk hours

24/7 Client support coverage

iMIS® Specialist expertise

What we support

Practical help across your membership technology.

You can be assured of experienced technical, diagnostic and iMIS® expertise when requesting support from the Connect Systems Global Helpdesk.

iMIS® support and process guidance

Experienced support across iMIS® applications, processes and configuration, helping your team use iMIS® more effectively.

Support for all iMIS® applications
Evaluation of iMIS® processes against business goals
Remote training sessions for iMIS® users

Technical troubleshooting

Practical diagnostic support for the technical issues that can affect your systems, websites and day-to-day operations.

General troubleshooting for desktops and servers
Website troubleshooting
SQL Server administration and support

Reports, integrations and configuration

Support for reporting, specialist configuration and Connect integrations, helping your systems work more smoothly together.

Report development and support
Aventri / Stova configuration support
Connect integration support

Support when your team needs it.

Connect Systems Global provides 24 x 7 x 365 support services for clients, with helpdesk staff available from 8:00am to 5:00pm UK time and additional after-hours or weekend support available as needed.

Email support

Clients can email the support team directly at [email protected].

Online support portal

Use the web portal to access a unified dashboard view of service tickets, update existing tickets and view your organisation’s knowledge base.

Phone support

UK & EU: +44 0330 223 2797
USA, Canada & Australia: +1 833 749 3772

Online support portal

Manage support tickets in one place.

The online support portal gives clients access to service tickets, updates and support information through a single dashboard.

Unified dashboard

View service tickets and their status through one clear dashboard.

Prioritised issues

Categorise and prioritise issues based on product and application type.

Ticket updates

Update existing service tickets with additional information when needed.

Knowledge base

Access your organisation’s own client knowledge base.

Need support from the Connect Systems Global team?

Visit the online support portal, email the helpdesk or call the relevant regional number for support.

Visit the helpdesk →