Stop collecting feedback. Start connecting it.
SurveyMonkey is trusted, familiar and easy for members to use — which is why it’s so widely adopted by membership organisations. The challenge has never been collecting responses. It’s knowing what to do with them. Without integration:
- Responses sit outside your membership system
- Insight is disconnected from real people and segments
- Follow-up becomes manual, delayed or inconsistent
Connect for SurveyMonkey removes that disconnect.
Survey insight, linked to real people.
Connect for SurveyMonkey securely links survey responses to iMIS contact records using the iMIS ID. This allows organisations to query specific answers inside iMIS, understand how different member types respond, associate insight back to individual records when appropriate, which means feedback stops being anonymous noise and becomes structured, actionable understanding.
Insight you can act on, not just read.
Once survey data is available inside iMIS, it becomes part of the wider engagement picture. Teams can:
- Segment members based on responses
- Trigger informed follow-up
- Compare sentiment across groups or over time
- Combine survey insight with events, communications and activity
All using standard iMIS tools and queries they already know.
Respectful by design.
Connect for SurveyMonkey supports thoughtful use of feedback. Organisations remain in control of:
- Which responses are linked to individuals
- How data is queried and used
- When insight informs action
Members feel heard. Organisations act responsibly. Trust is preserved.
Why this matters...
Surveys are more than data collection. They’re moments where members tell you what matters to them. Connect for SurveyMonkey ensures those moments aren’t lost — they’re connected, understood and ready to inform better decisions. That’s how listening turns into engagement.